Republica Dominicana

Atención a reclamación

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Descripción del servicio

Consiste en la investigación y evaluación del caso objeto del reclamo, asignando un inspector técnico para investigar la procedencia de una situación anómala, que altera la facturación o el servicio. Se contempla la investigación por: facturación elevada, inexistencia de servicios,  reconexión inefectiva, alto consumo, fugas en el medidor, evaluación de cupo básico, etc.

A quién va dirigido


Servicio ofrecido por 809-364-2310 (Oficina Principal). Gerencias comerciales
Tel.: tel. 809-616-1021 (zona Noroeste y Suroeste), 809-598-1722 (Zona Norte y Este) | Correo: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.
Dirección: Calle Euclides Morillo 65, Santo Domingo

Requerimientos o requisitos

      - Disponer de una persona que reciba al inspector en el inmueble.

     - Dar acceso al inspector a las instalaciones externas e internas,  tales como: cisterna, tinaco, lavamanos, fregadero, lavaderos, baños.

- Balance de la cuenta al día.

Procedimientos a seguir

Pasar por Oficina Comercial en horario de 8 a.m. a 4 p.m. o llamar al Call Center comercial tel. 809-616-1021 (zona Noroeste y Suroeste), 809-598-1722 (Zona Norte y Este), 809-364-2310 (Oficina Principal).

Informar al representante de atención al cliente. 

Llenar solicitud de servicio con asistencia del representante de atención al cliente.

Recibir la llamada del inspector técnico, en los primero 3 días laborables  de emitida la solicitud si se requiere programar la visita.

Horario de prestación

8 am a 6 pm



Tiempo de realización

• Resultado de inspección en 10 días laborales

Canal de Prestación

Presencial / Telefónica

Información adicional

Para obtener mas información, comuniquese con nosotros al 809-562-3500, o envienos un correo electronico a Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

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